diva lotre Platform Privacy Notice

What We Collect on diva lotre

We at diva lotre collect the following information when you register and use our platform:

• Account details: email address, username, password (encrypted), phone number, and date of birth.
• Identity verification: government-issued ID (Indonesian ID card, passport, or equivalent), proof of address, and photo verification as required by law.
• Payment information: your chosen deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), transaction history, and withdrawal destinations.
• Activity logs: your gameplay history, bets placed, games accessed (sportsbook Liga 1 fixtures, live-dealer blackjack or roulette sessions, esports Mobile Legends markets, slot play), and account balance changes.
• Device and connection data: IP address, browser type, device identifier, and system information to detect fraud and ensure platform stability.
• Communication records: messages you send to our support team, live-chat conversations with dealers, and any feedback or complaints.

We do not collect information you do not provide directly. We do not track your browsing on other websites. We do not use your camera or microphone unless you explicitly enable them during live-dealer gameplay.

How We Use Your Data on diva lotre

We at diva lotre use your information for the following purposes:

1. Service delivery: To create and maintain your account, process your deposits and withdrawals, and enable gameplay on our live-dealer tables, sportsbook, and slot games.
2. Account verification: To verify your identity and comply with local anti-money-laundering (AML) and know-your-customer (KYC) regulations. This is a legal requirement before we allow withdrawals.
3. Fraud prevention: To detect and prevent fraudulent transactions, account takeovers, and duplicate accounts.
4. Platform improvement: To analyse how you use diva lotre — which games you prefer, what payment methods you use, how often you play — so we can improve our offering.
5. Legal compliance: To respond to legal requests, comply with tax reporting, and meet regulatory obligations in supported jurisdictions.
6. Customer support: To respond to your questions, resolve issues, and provide assistance with account recovery or payment problems.

We do not use your data for marketing emails or promotional messages unless you opt in. We do not sell your data to third parties for commercial purposes.

Third-Party Processors We Work With

Our diva lotre platform relies on external partners to deliver services. Your data may be shared with the following categories of third parties:

Payment processors

Companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. They see only the information necessary to process your deposit or withdrawal.

Identity verification services

Third-party providers we use to verify your government ID and address. They receive your ID copy and proof of address, then delete it after verification.

Live-dealer studio partners

Operators of our multi-camera dealer studios see your username and game activity during live blackjack, roulette, Dragon Tiger, and other live-dealer sessions.

Cloud hosting providers

Our servers may be hosted by international cloud providers. These companies have access to encrypted data and system logs but do not access your personal information directly.

Fraud and security services

We use fraud-detection tools that analyse your login location, device, and transaction patterns to protect your account.

All third-party processors sign data-protection agreements with us. We require them to apply the same confidentiality and security standards we do.

How Long We Keep Your Data

We at diva lotre retain your data for as long as you maintain an active account. If you close your account, we keep certain data (transaction records, account history) for up to 7 years to comply with tax and anti-money-laundering regulations. We delete personal information that is no longer necessary for our operations, unless law requires us to keep it longer.

Payment information (your online payment, e-wallet, mobile banking, local payment, or bank account details) is kept only as long as you have it registered as a withdrawal method. Once you remove a payment method from your diva lotre account, we delete the associated details from our systems, though payment processors may retain records as required by their own legal obligations.

Your Rights Regarding Your Data

You have the following rights with respect to your information on diva lotre:

• Access: You can request a copy of all personal data we hold about you. Log in to your account and visit your dashboard, or contact our support team.
• Correction: If your personal information is inaccurate, you can update it directly in your account settings (email, phone number, address) or request our help.
• Deletion: You can request deletion of your account and associated data, subject to legal retention requirements. We will delete non-essential information immediately and retain only what law requires.
• Portability: You can request a copy of your data in a portable format (e.g., CSV or JSON) so you can move it to another service.
• Withdraw consent: If you have opted into marketing communications, you can unsubscribe at any time from any email or message.

To exercise any of these rights, contact our support team through your account menu or via email. We will respond within a reasonable timeframe and verify your identity before processing your request.

Cookies and Tracking Technology on diva lotre

We at diva lotre use cookies to keep you logged in, to remember your preferences (language, game history), and to analyse how the platform is used. Cookies are small files stored on your device; you can view, modify, or delete them through your browser settings.

Our platform does not use tracking pixels or third-party cookies for advertising purposes. We do not track you across other websites. If you disable cookies, some features of diva lotre may not work properly (for example, you may need to log in each time you visit).

Our Security Commitment

We at diva lotre encrypt all sensitive data (passwords, payment details, ID documents) using industry-standard encryption protocols. Our servers use firewalls, intrusion detection, and regular security audits to protect against unauthorized access. All staff members who handle your data sign confidentiality agreements.

However, no security system is completely risk-free. If you suspect unauthorized access to your diva lotre account — for example, if you see unfamiliar login activity or transactions — contact our support team immediately. We can freeze your account, review activity logs, and help you regain control.

Data Location and Jurisdiction

Our diva lotre servers may be located outside your jurisdiction. Your data may be transferred to and stored in countries other than Indonesia. By using our platform, you consent to such transfers. We ensure that all transferred data receives equivalent protection to what we apply locally, regardless of the data's physical location.

Our services are available only where applicable local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's regulations. If online gaming is prohibited in your jurisdiction, we do not offer our services there.

How to Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, you can contact our support team:

• Through your diva lotre account menu under Help or Support
• Via live chat during platform operating hours (English-language support available)
• Through our Terms & Conditions page, which lists additional contact methods

We aim to respond to privacy inquiries within a reasonable timeframe. For formal complaints or if you are not satisfied with our response, you may have the right to file a complaint with your local data-protection authority.

Updates to This Privacy Notice

We at diva lotre may update this privacy notice from time to time as our services evolve or as regulations change. We will notify you of material changes by posting an updated notice on this page and updating the "last modified" date. Your continued use of diva lotre after such changes constitutes your acceptance of the updated notice.

This privacy notice is current as of the date shown below. If you need clarification on any section or have specific concerns about how we handle your data in Jakarta, Surabaya, Bandung, Medan, Semarang, or any other supported region, our support team is ready to assist.